In January, STT hosted a
delegation of 26 representatives from Sichuan Telecom and its
partner companies. As the group was keen to glean best
practices relating to retail and distribution management, STT
invited StarHub and TeleChoice to share their expertise on the
matter. In addition, STT GDC was also invited to give the
delegation an overview of its business. The programme
culminated in visits to the retail stores of StarHub and a
TeleChoice partner, where the delegation was able to observe
the flow of operations and have a deeper understanding of how
the store design impacted the customer
experience. |